Case Management

We prioritize client-focused Case Management and Post-shelter Support utilizing principles of trauma informed care.

Dawning Family Services incorporates programs and case management

to create a personalized plan for each family. The myriad of services include:

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Safe and secure shelter

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Housing search programs

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Prevention & diversion services

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Rapid Re-Housing (RRH) assistance

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Post-shelter support to ensure a family's continued housing stability

Case Management

Shelter is important for the safety and well-being of families with minor children experiencing homelessness. To break the cycle of homelessness and obtain permanent, stable housing, however, we believe case management is essential. To that end, each adult client who stays in Dawning Family Services bridge-housing emergency shelter meets with a case manager at least once each week during his or her stay.

Within 24 hours of checking into shelter, a client schedules an initial meeting with his or her assigned case manager. During this meeting the case manager learns the client’s current situation and barriers to housing. Every household’s experience with homelessness is different, so the case manager spends the initial meeting building a relationship with the client and learning their unique, individual needs.

After learning about a client’s unique situation, the case manager works with the client to establish personal, individualized goals. Because Dawning Family Services utilizes a Housing First approach to ending homelessness, all clients share the goal of obtaining housing, regardless their barriers or other needs.

Beyond housing, clients’ personal goals vary. For a client who is disabled or someone who is already employed, seeking full-time employment may not be an appropriate goal or a good use of time. For another client, however, full-time employment may be a primary goal. The case manager helps each client establish appropriate goals and then offers referrals to additional agencies and resources that can help the client meet their goals.

In 2018, 64% of adults secured or maintained employment during their stay in Dawning Family Services emergency shelter.

The case manager continues to meet weekly with clients to provide assistance and guidance and to promote progress and accountability. Once a client exits the shelter to some form of housing, the case manager follows up with them for the next six months to help them maintain housing and promote stability. The case manager often carriers out home visits to help address additional needs the clients may have.

Our Success Stories

Read a testimonial from Tara who shares the story about her homelessness and that of her sons, and the support Dawning Family Services provided to help her achieve housing stability.